100% Money Back Guarantee
If you are unhappy with your website during the website design phase, you may request a full refund of your deposit paid. If you have signed off on the website design no refund will be available.
In order to be eligible for a 100% refund you must meet the following conditions:
- You must give us the opportunity to re-design your website to meet your desired outcome
- Your request must be provided in writing via email within 60 days from deposit paid
- The request must be submitted before or during the web design phase of your website stating clearly your reasons for cancelling and why you are unhappy with your website.
We will not provide a refund in the following situations:
- You cannot request a refund if you have already signed off on your website design or indicated that you are satisfied with it
- If your request is due to your own change of mind regarding the completion of the website
- If you change your mind about your own business idea
- If you cease business operations during the design phase of your website
- Additional services to your website are not refundable eg. domain names, logo design etc
If you are eligible for a refund, we will ask for your bank details to process your request within 2-5 working days. Refunds may exclude the cost of non-refundable additional services.