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Ongoing Website Service

WHY HOSTING ALONE IS NOT ENOUGH

Your website is an ongoing living entity that is going to require care and attention by you and your website development team behind the scenes. To ensure you have the most reliable and hassle free website experience you will need the following:

1. SUPPORT – You are going to need website support when you need assistance making a content update or when something doesn’t work on your website.

2. SECURITY – Your website needs to be up to date in regards to both WordPress version and plugins and also security.

3. HOSTING – You need a secure and reliable hosting environment.

Our Ongoing Website Service

We have over 12 years in website development, support and hosting. And during that time we have serviced over 4000 website clients. We are experts in WordPress and having designed and developed your website we have an intimate understanding of your ongoing needs and requirements.

As part of our Ongoing Website Service we offer you the following:

Website Support

When it comes to your website there is nothing more reassuring than the peace of mind that your website is in safe hands and any issue you may be having can be addressed promptly. We provide:

  • Business hours help desk available by phone or email 9am-5pm AEST
  • After Hours Emergency Support (emergency@magicdust.com.au)
  • Phone and Email Support with trained WordPress Experts
  • Comprehensive Knowledge base
  • One hour free one on one online induction session when your website is handed over
  • Expert Advice on Domain and DNS management
  • Full support setting up email accounts on all devices

Website Security

Online security is becoming more and more important for the safety of your website functionality and yours and your clients information. Hacking, viruses, malware are all imminent threats. We take the security of your website seriously and provide the following:

  • Daily Security Monitoring – Each day we run website malware scanners to proactively detect any malicious activity
  • Weekly WordPress Updates – Each week we run updates to WordPress itself and all plugins.

Website Hosting

Our servers are tailored to provide the most secure and highly functioning environment for our clients website needs.

  • 24/7 Server Monitoring
  • 99.9% uptime
  • Australian Servers
  • Website Back Ups
  • Recovery of Website in case of disaster
  • Standard: 30 GB of Bandwidth and 10 GB of Disk space
  • Ecommerce: 50 GB of Bandwidth and 20 GB of Disk space
  • Email hosting – up to 20 email addresses

Ongoing Website Service Fee

$49 + GST per Month – Standard

$79 + GST per Month – Ecommerce

Prices can increase if hosting bandwidth and disk space allocations are exceeded.

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